We Are Now On Tour | WhatsApp ONLY: +61.402.222217 | Mobile Calls Will Not Be Answered | Voicemail Will Not Be Heard

Cancelling Your Cricket Tour

Australian Cricket Tours - Sign That Says 'Washout' On Cancellation Policy Page

Australian Cricket Tours - Cancellation / Refund Policy

This Is An Example Cancellation / Refund Policy For Illustration Purposes Only. In The Perfect World, This Will Be The Policy For All Tours But Each Tour Policy Varies Based On Where & When We Play. Each Tour Has Its Own Policy Based Around This 'General Policy', Which Has 'Example Dates' Only To Help You Know What To Expect.

**This Policy EXCLUDES UK Ashes 2023, For Which There Is No Cooling Off Period Or Refunds On Any Payment**

When You Book Any Australian Cricket Tour, You Will Receive An Automatic Confirmation And Payment Receipt For Your Booking. You Will Later Receive A Balance Confirmation And Payment Invoice If You Have Not Paid In Full At The Time Of Booking.

Depending On The 'Official Match Dates' For Each Tour, We Presume The Tour Will Commence On The 1st Of The That Month And Our Cancellation Dates Are Based On The 1st Of That Month, Even If The Start Date Is Later.

If You Book Before The 'Official Match Dates' Have Been Released, We Will Contact You Once These Dates Are Confirmed To Green Light Our Cricket Tour Specific Cancellation Policy.

This Is An Example Policy Only:

If The 'Official Tour' Is Scheduled To Commence At Any Time In September, Our Policy Will Be Based On The Tour Starting September 1, Even If The Official Start Date Is Later:

  • For All Bookings Made Prior To The Official Tour Dates Release, You Have Up To 14 Days* After Release To Cancel Any Or All Cricket Tours To Receive A Deposit Or Full Payment Refund, Whichever You Have Paid

    *If There Is Less Than 3 Months Before The 1st Ball After The Tour Dates Are Released, You Will Only Have 7-Days To Cancel

  • For All Bookings Made After The Tour Date Release, Full Payment May Be Required At The Time Of Booking And You Have 7 Days To Cancel Any Or All Cricket Tours Booked, EXCEPT UK ASHES 2023, To Receive A Full Refund if Paid In Full Or A Deposit Refund

  • There Are No Refunds For Any UK ASHES 2023 Tours
  • Should You Cancel Any Or All Cricket Tours After The Above Cooling Off Periods But Before July 31, The Stated Deposit Value Will Be Forfeited Per Person For Each Cricket Tour You Are Cancelling. Exact Deposit Values Will Be Stated Within Each Tour Cancellation Policy

  • Should You Cancel Any Or All Cricket Tour On Or After August 1There Will Be No Refund Whatsoever.
  • For All Bookings Made On Or After August 1, Full Payment Will Be Received And No Refund Will Be Payable If You Cancel Thereafter

  • Names Are Transferable Until July 31. From August 1, Any Name Change Will Be Considered A Cancellation. No Refund Will Be Payable And A New Booking Will Be Required

  • If The Tour Is Officially Cancelled Or Postponed By Cricket Australia Before August 1, You Will Lose The Deposit Value Only.

  • If The Tour Is Officially Cancelled Or Postponed On Or After August 1, Any Refund Will Be Limited By The Amount Of Refund We Receive From Our Suppliers, Which May Not Be Any

REFUNDS - Credit or Debit Card

  • Refunds Will Only Be Paid To The Card Used To Make The Original Payment. Your Card Details Are Securely Held My Our Merchant / Payment Platform And Not Us
  • When We Issue A Refund, We Click 'REFUND' On Your Booking Form And The Payment System Automatically Does The Rest
  • You Will Receive Email Notification Of The Refund Being Processed
  • Changing Or Cancelling Your Card Is Not Our Responsibility. We Cannot Access, See, Change, Or Update Your Original Card Details
  • If Your Card Details Have Changed Since Making The Original Payment, The Refund Should Go To Your New Card. If You No Longer Have Any Card, It Is Deposited Into Your Bank Account
  • Once We Click 'REFUND' And You Receive The Email Confirmation, There Is Nothing More We Can Or Will Do
  • It Is Up To You To Contact Your Bank Or Card Issuer To 'Chase The Payment' If There Is Any Delay

REFUNDS - Bank Account

  • If You Paid Your Deposit Or Tour Payment Into Our Australian Bank Account, You Must Provide Your Australian Banking Details With Your Written Notice Of Cancellation
  • We Require Account Name. Account Number. BSB.
  • We Will Only Make Bank Refunds Into An Australian Bank Account
  • It Is Your Responsibility To Ensure Banking Details Are Correct. We Are Not Responsible If The Details You Provide Are Incorrect
  • You Will Receive A Copy Of The Payment Once We Have Issued The Refund

If You Have Any Queries Relating To This Policy Please Contact Us.

Thank You.