When you purchase any Experience, full payment will be taken at the time after which you will receive an 'auto-acknowledgement' of your purchase and payment receipt. This will be followed by a written confirmation.
- For all purchases made prior to December 31, 2017, you have 14 days from purchase to cancel any or all Experience to receive a full refund.
- For all purchases made from January 1 - 31, 2018, you have 7 days from purchase to cancel any or all Experiences to receive a full refund.
Should you cancel any or all Experiences after 14 or 7 days have passed then GBP£150 will be forfeited for each Experience. As such, should you purchase two Experiences for the 1st Test and three Experiences for the 2nd Test, and you need to cancel one Experience at each Test, then GBP£300 will be forfeited.
- For all purchases made on or after February 1, 2018 your payment will be received and no refund will be offered in the advent of your cancellation thereafter
- Names are transferable until January 31, 2018. From February 1, 2018 any name change will be considered a cancellation and a new booking will be required.
If you have any queries relating to this cancellation policy please contact us.